Shipping and Handling
schleich® Operations Information
The schleich® operations team works hard to process your orders as soon as possible. Items in stock will be processed and be ready to ship within the next business day (Monday through Friday excluding holidays) if placed by 12pm EST. All orders shipping to Canadian destinations will ship via Fedex International Connect Plus.
Our warehouse operates only during business days and is closed over the weekend. Fulfillment hours of operations are
- Monday - Friday: 8:00 AM to 5:00 PM EST
- Saturday - Sunday: Closed
You can also choose to ship your order directly to you or a friend/relative in Canada.
All standard orders within Canada above $150 (excluding taxes) will receive free standard shipping and handling.
All standard orders within Canada under $150 (excluding taxes) will be charged a shipping fee. To calculate your shipping fee, please enter your shipping address in the cart or checkout.
Once you have placed your order, Schleich will process your order. Orders will be delivered within 3-8 business days (Monday through Friday excluding holidays) via FedEx International Connect Plus. Rural areas may be subject to additional shipping days extending beyond 8+ business days.
At this time, we cannot deliver shipments to a P.O. Box or APO shipping address. Please accept our apology as we work to make this service available in the future.
Shipping transit times can be found in the map as well as a few major cities listed below:
ALBERTA – Calgary and Edmonton – 3 Days
BRITISH COLUMBIA – Vancouver – 3 Days
ONTARIO – Ottawa & Toronto – 3 Days
QUEBEC – Montreal & Quebec City – 3 Days
MANITOBA – Winnipeg – 3 Days
PRINCE EDWARD ISLAND – Charlottetown – 4 Days
NUNAVUT – 7+ Days
SASKATCHEWAN – Regina & Saskatoon – 3 Days
YUKON TERRITORY – Whitehorse – 5 Days
NEWFOUNDLAND & LABRADOR – St.Johns – 4 Days
NEW BRUNSWICK – Saint John & Fredericton – 4 Days
NORTHERN TERRITORY – Yellowknife – 5 Days
NOVA SCOTIA – Halifax – 4 Days
Shipping to Outside of Canada
Currently we are not offering any shipments placed on our Canadian website outside of Canada. Shipments to the US or outside of Canada from this website is not possible. Please switch to the appropriate region in the country selector in the bottom right banner of this screen.
All returns or exchanges must be made within 30 days of receiving your order. Refund amount is equal to purchase price and does not include shipping and handling charges. For more information on our return policy see our Terms & Conditions.
If for any reason you are not satisfied with an order, please contact our Customer Service team.