Shipping and Handling

schleich® Operations Information

The schleich® operations team works hard to process your orders as soon as possible. Items in stock will be processed and be ready to ship within the next business day (Monday through Friday excluding holidays) if placed by 12pm EST. All orders shipping to Canadian destinations will ship via Fedex International Connect Plus.

Our warehouse operates only during business days and is closed over the weekend.  Fulfillment hours of operations are

  • Monday - Friday: 8:00 AM to 5:00 PM EST
  • Saturday - Sunday: Closed

You can also choose to ship your order directly to you or a friend/relative in Canada.

Shipping Methods

Standard Shipping:
All standard orders within Canada above $150 (excluding taxes) will receive free standard shipping and handling.
All standard orders within Canada under $150 (excluding taxes) will be charged a shipping fee. To calculate your shipping fee, please enter your shipping address in the cart or checkout.
Once you have placed your order, Schleich will process your order. Orders will be delivered within 3-8 business days (Monday through Friday excluding holidays) via FedEx International Connect Plus. Rural areas may be subject to additional shipping days extending beyond 8+ business days.

At this time, we cannot deliver shipments to a P.O. Box or APO shipping address.  Please accept our apology as we work to make this service available in the future.

Shipping transit times can be found in the map as well as a few major cities listed below:

ALBERTA – Calgary and Edmonton – 3 Days

BRITISH COLUMBIA – Vancouver – 3 Days

ONTARIO – Ottawa & Toronto – 3 Days

QUEBEC – Montreal & Quebec City – 3 Days

MANITOBA – Winnipeg – 3 Days

PRINCE EDWARD ISLAND – Charlottetown – 4 Days

NUNAVUT – 7+ Days

SASKATCHEWAN – Regina & Saskatoon – 3 Days

YUKON TERRITORY – Whitehorse – 5 Days


NEW BRUNSWICK – Saint John & Fredericton – 4 Days

NORTHERN TERRITORY – Yellowknife – 5 Days

NOVA SCOTIA – Halifax – 4 Days

Shipping Zones

Shipping to Outside of Canada

Currently we are not offering any shipments placed on our Canadian website outside of Canada. Shipments to the US or outside of Canada from this website is not possible. Please switch to the appropriate region in the country selector in the bottom right banner of this screen.

Return Policy

All returns or exchanges must be made within 30 days of receiving your order. Refund amount is equal to purchase price and does not include shipping and handling charges. For more information on our return policy see our Terms & Conditions.

You can find more information here on how to obtain your return label. For more information on returns please see our Terms & Conditions.

If for any reason you are not satisfied with an order, please contact our Customer Service team.